Shape how people, systems and actions drive performance.
Shape how people, systems and actions drive performance.
Quietly making a difference in organisations worldwide
Quietly making a difference in organisations worldwide
Quietly making a difference in organisations worldwide
OUR TIME
2026 SHOWREEL
2026 SHOWREEL
PERFORMANCE
The proof behind our work
—— From before you know what the underlying challenge really is through to co-creating lasting solutions, we’re trusted to know who you are and what you need.
PERFORMANCE
The proof behind our work
—— From before you know what the underlying challenge really is through to co-creating lasting solutions, we’re trusted to know who you are and what you need.
PERFORMANCE
The proof behind our work
—— From before you know what the underlying challenge really is through to co-creating lasting solutions, we’re trusted to know who you are and what you need.
PROJECTS DELIVERED
//001
REPEAT COLLABORATIONS
//002
PROJECT CITIES
//003
PROJECT COUNTRIES
// 004
What we do best, and what your next project needs most.
What we do best, and what your next project needs most.
What we do best, and what your next project needs most.
SERVICES
/0
1
SERVICES
That Works® helps shape how people, systems and actions drive performance. The following services may sound familiar, but the approach we take is designed for you.
// Strategic planning
/// Staff, stakeholders and community engagement
//// User research, user needs and user design
///// Space planning and workplace strategy
////// Capability development
SERVICES
/0
1
SERVICES
That Works® helps shape how people, systems and actions drive performance. The following services may sound familiar, but the approach we take is designed for you.
// Strategic planning
/// Staff, stakeholders and community engagement
//// User research, user needs and user design
///// Space planning and workplace strategy
////// Capability development
SERVICES
/0
1
SERVICES
That Works® helps shape how people, systems and actions drive performance. The following services may sound familiar, but the approach we take is designed for you.
// Strategic planning
/// Staff, stakeholders and community engagement
//// User research, user needs and user design
///// Space planning and workplace strategy
////// Capability development
ENVISION
/0
2
Strategy
We plan for the right moves today to avoid expensive detours tomorrow.
Without a clear strategy, teams often work hard but not toward the same outcomes, wasting valuable resources, slowing down decision making, and disengaging people.
We help you understand your people, systems and context to truly know who you are and what you need to do.
We help you create alignment and influence behaviour at scale.
ENVISION
/0
2
Strategy
We plan for the right moves today to avoid expensive detours tomorrow.
Without a clear strategy, teams often work hard but not toward the same outcomes, wasting valuable resources, slowing down decision making, and disengaging people.
We help you understand your people, systems and context to truly know who you are and what you need to do.
We help you create alignment and influence behaviour at scale.
ENVISION
/0
2
Strategy
We plan for the right moves today to avoid expensive detours tomorrow.
Without a clear strategy, teams often work hard but not toward the same outcomes, wasting valuable resources, slowing down decision making, and disengaging people.
We help you understand your people, systems and context to truly know who you are and what you need to do.
We help you create alignment and influence behaviour at scale.
LISTEN
/0
3
Engagement
We have good conversations to get everyone pulling in the same direction.
Engaging your people and stakeholders to help solve a challenge can feel risky. Like any minute you might step on a landmine and create an explosion of negativity.
We design and facilitate highly immersive engagement experiences that help people contribute in open, constuctive ways, working through complexity together, shifting mindsets and getting to the heart of priority issues.
We help your people and stakeholders to feel more positive and have a sense of ownership for your challenge.
LISTEN
/0
3
Engagement
We have good conversations to get everyone pulling in the same direction.
Engaging your people and stakeholders to help solve a challenge can feel risky. Like any minute you might step on a landmine and create an explosion of negativity.
We design and facilitate highly immersive engagement experiences that help people contribute in open, constuctive ways, working through complexity together, shifting mindsets and getting to the heart of priority issues.
We help your people and stakeholders to feel more positive and have a sense of ownership for your challenge.
LISTEN
/0
3
Engagement
We have good conversations to get everyone pulling in the same direction.
Engaging your people and stakeholders to help solve a challenge can feel risky. Like any minute you might step on a landmine and create an explosion of negativity.
We design and facilitate highly immersive engagement experiences that help people contribute in open, constuctive ways, working through complexity together, shifting mindsets and getting to the heart of priority issues.
We help your people and stakeholders to feel more positive and have a sense of ownership for your challenge.
OBSERVE
/0
4
User Needs
We create solutions for the people who have to live with them every day.
Often great opportunities to invest in game changing systems or infrastructure is diluted by poor procurement decisions based on not having the right information to meet actual needs.
We make systems human by revealing the invisible forces shaping behaviour and performance, providing decison grade evidence that focuses on the needs, abilities and limitations of your people, not just technical specifications.
We help you make more confident decisions and reduce costly mismatches to design an approach that people can acutually use and succeed within.
OBSERVE
/0
4
User Needs
We create solutions for the people who have to live with them every day.
Often great opportunities to invest in game changing systems or infrastructure is diluted by poor procurement decisions based on not having the right information to meet actual needs.
We make systems human by revealing the invisible forces shaping behaviour and performance, providing decison grade evidence that focuses on the needs, abilities and limitations of your people, not just technical specifications.
We help you make more confident decisions and reduce costly mismatches to design an approach that people can acutually use and succeed within.
OBSERVE
/0
4
User Needs
We create solutions for the people who have to live with them every day.
Often great opportunities to invest in game changing systems or infrastructure is diluted by poor procurement decisions based on not having the right information to meet actual needs.
We make systems human by revealing the invisible forces shaping behaviour and performance, providing decison grade evidence that focuses on the needs, abilities and limitations of your people, not just technical specifications.
We help you make more confident decisions and reduce costly mismatches to design an approach that people can acutually use and succeed within.
CONNECT
/0
5
Workplace
We create responsive workplaces that adapt as quickly as you do.
Workplace decisons often miss how people actually work. When creating a new workplace, you invest heavily in experts like architects, engineers, consultants, and change managers. Often, however, the organisation and these experts aren’t always aligned, or clear, on the problems they're solving.
We define how the company actually functions, how people, systems and context connect. We then translate this into workspace needs.
We speak the language of users, teams, consultants, and stakeholders-so nothing gets lost. Helping organisations make better workplace decisions.
CONNECT
/0
5
Workplace
We create responsive workplaces that adapt as quickly as you do.
Workplace decisons often miss how people actually work. When creating a new workplace, you invest heavily in experts like architects, engineers, consultants, and change managers. Often, however, the organisation and these experts aren’t always aligned, or clear, on the problems they're solving.
We define how the company actually functions, how people, systems and context connect. We then translate this into workspace needs.
We speak the language of users, teams, consultants, and stakeholders-so nothing gets lost. Helping organisations make better workplace decisions.
CONNECT
/0
5
Workplace
We create responsive workplaces that adapt as quickly as you do.
Workplace decisons often miss how people actually work. When creating a new workplace, you invest heavily in experts like architects, engineers, consultants, and change managers. Often, however, the organisation and these experts aren’t always aligned, or clear, on the problems they're solving.
We define how the company actually functions, how people, systems and context connect. We then translate this into workspace needs.
We speak the language of users, teams, consultants, and stakeholders-so nothing gets lost. Helping organisations make better workplace decisions.
ENHANCE
/0
6
Capability
We learn what an organisation needs and then test whether they have it.
Many learning and capability programs fail to improve real performance because they are disconnected from the realities, pressures and actions of day-to-day work.
We design practical systems and frameworks that allow people to perform at their highest potential and achieve what their role actually demands.
We use the science of psychology and human behaviour to design systems, products, and environments that work naturally with how people think and act.
ENHANCE
/0
6
Capability
We learn what an organisation needs and then test whether they have it.
Many learning and capability programs fail to improve real performance because they are disconnected from the realities, pressures and actions of day-to-day work.
We design practical systems and frameworks that allow people to perform at their highest potential and achieve what their role actually demands.
We use the science of psychology and human behaviour to design systems, products, and environments that work naturally with how people think and act.
ENHANCE
/0
6
Capability
We learn what an organisation needs and then test whether they have it.
Many learning and capability programs fail to improve real performance because they are disconnected from the realities, pressures and actions of day-to-day work.
We design practical systems and frameworks that allow people to perform at their highest potential and achieve what their role actually demands.
We use the science of psychology and human behaviour to design systems, products, and environments that work naturally with how people think and act.
HOW WE WORK
The process behind our success
—— We help people see what they couldn't see before.
HOW WE WORK
The process behind our success
—— We help people see what they couldn't see before.
HOW WE WORK
The process behind our success
—— We help people see what they couldn't see before.
Services built on people, research and iteration.
We think of ourselves as engineers and apply scientific principles of psychology, human behaviour, mathematics, and creativity to design, build, and maintain systems, processes and environments that solve real problems.
//01
DISCOVERY
We start by listening. Goals, challenges, and vision are mapped out clearly, setting the foundation for everything that follows.
//02
STRATEGY
With insights in place, we define the roadmap. Positioning, priorities, and the best way to align design and execution.
//03
DESIGN & BUILD
Ideas take shape. We turn concepts into tangible experiences, and interactive prototypes to speed up decisions, with feedback cycles and evidence.
//04
DELIVER & REVIEW
Delivery is just the beginning. We measure, refine, and scale to ensure your project continues to perform.
Services built on people, research and iteration.
We think of ourselves as engineers and apply scientific principles of psychology, human behaviour, mathematics, and creativity to design, build, and maintain systems, processes and environments that solve real problems.
//01
DISCOVERY
We start by listening. Goals, challenges, and vision are mapped out clearly, setting the foundation for everything that follows.
//02
STRATEGY
With insights in place, we define the roadmap. Positioning, priorities, and the best way to align design and execution.
//03
DESIGN & BUILD
Ideas take shape. We turn concepts into tangible experiences, and interactive prototypes to speed up decisions, with feedback cycles and evidence.
//04
DELIVER & REVIEW
Delivery is just the beginning. We measure, refine, and scale to ensure your project continues to perform.
Services built on people, research and iteration.
We think of ourselves as engineers and apply scientific principles of psychology, human behaviour, mathematics, and creativity to design, build, and maintain systems, processes and environments that solve real problems.
//01
DISCOVERY
We start by listening. Goals, challenges, and vision are mapped out clearly, setting the foundation for everything that follows.
//02
STRATEGY
With insights in place, we define the roadmap. Positioning, priorities, and the best way to align design and execution.
//03
DESIGN & BUILD
Ideas take shape. We turn concepts into tangible experiences, and interactive prototypes to speed up decisions, with feedback cycles and evidence.
//04
DELIVER & REVIEW
Delivery is just the beginning. We measure, refine, and scale to ensure your project continues to perform.
Step inside one of our featured projects. From first brief to launch, follow the process that shows what makes That Works® different.
Our process in motion
Explore a real case where strategy, design, and delivery lined up exactly as we work today.
Step inside one of our featured projects. From first brief to launch, follow the process that shows what makes That Works® different.
Our process in motion
Explore a real case where strategy, design, and delivery lined up exactly as we work today.
PRICING
Plans built to fit your next project
—— Designed around your project needs, each brief gives you clarity on scope, our approach, and cost so you can move forward with confidence.
PRICING
Plans built to fit your next project
—— Designed around your project needs, each brief gives you clarity on scope, our approach, and cost so you can move forward with confidence.
PRICING
Plans built to fit your next project
—— Designed around your project needs, each brief gives you clarity on scope, our approach, and cost so you can move forward with confidence.
Ask our expert
Schedule a quick call, and we’ll walk you through our flexible approach.
Dr Megan Divett
Founder & CEO
Dr Megan Divett
Founder & CEO
THE TEAM
Curious people. Serious work.
—— We bring sharp strategy and clever ideas, without the stiff consultant vibe. Professional where it counts, human where it matters.
THE TEAM
Curious people. Serious work.
—— We bring sharp strategy and clever ideas, without the stiff consultant vibe. Professional where it counts, human where it matters.
THE TEAM
Curious people. Serious work.
—— We bring sharp strategy and clever ideas, without the stiff consultant vibe. Professional where it counts, human where it matters.
Our leadership team involved from first kickoff to final delivery.
Every milestone checked, every detail reviewed, every client kept in the loop. That’s how projects land sharp and achieve outcomes.
Discover team ThatWorks®
Meet the people, culture, and energy that keep our work sharp and our days fun.
Discover team ThatWorks®
Meet the people, culture, and energy that keep our work sharp and our days fun.
FAQ
Clearing doubts and concerns
—— Explore the most common questions about working with That Works, all in one place.
FAQ
Clearing doubts and concerns
—— Explore the most common questions about working with That Works, all in one place.
FAQ
Clearing doubts and concerns
—— Explore the most common questions about working with That Works, all in one place.
Book a quick chat and we’ll walk you through how we do things.
Sam Clark
Organisational Specialist
We help organisations align strategy, engage people, understand user needs, and make confident decisions about workplace and capability. From shifting mindsets and improving performance to planning future ways of working, we turn complexity into clear, practical action.
We take the time to get to know who you are. We understand how to create good building blocks for your organisation. We're curious, so we dig deeper to find the real challenge and then work with you to co create solutions that work by iterating and learning together.
We work with small, large and very large organisations. We’ve contributed to more than 185 projects across finance and insurance, mining, manufacturing, energy and utilities, technology and innovation, health services, retail and wholesale trade, building and construction, federal, state and local government, and for-benefit organisations.
We begin by meeting your team to kickstart the project and align objectives / ways of working. We then do our homework on the existing intelligence you share, before we dive into discovery to fill in the gaps and challenge assumptions. We then co-design solutions with you. Test initial ideas, iterate, implement and review. Closing out the project, by measuring the outcomes you were after.
We work with any internal or external project team from: executive, people/HR, property, operations, business services, and technology through to external project teams and partners such as developers, designers, architects, project managers, engineers and specialist consultants.
We focus on the outcomes achieved by the project as well as how well we contributed to these outcomes. We measure the value we help create, the quality of our solutions and how easy it was to partner with us.
Yes, of course. Often starting small, learning and iterating is the best way to create solutions that work and keep working long after the project finishes. It gives us the chance to get to know you and what you need, helping reveal the real underlying challenges.
How about tomorrow? We're a collective of experienced multi-disciplinary engineers based across the country. We have a team able to help as soon as you are ready.
That Works supports positive social and environmental outcomes by making good decisions regarding where we work, what we buy, how we deliver and how we travel. We provide pro-bono consulting to organisations striving to make a difference for community resilience and we upskill Australian university students via internship programs.
We help organisations align strategy, engage people, understand user needs, and make confident decisions about workplace and capability. From shifting mindsets and improving performance to planning future ways of working, we turn complexity into clear, practical action.
We take the time to get to know who you are. We understand how to create good building blocks for your organisation. We're curious, so we dig deeper to find the real challenge and then work with you to co create solutions that work by iterating and learning together.
We work with small, large and very large organisations. We’ve contributed to more than 185 projects across finance and insurance, mining, manufacturing, energy and utilities, technology and innovation, health services, retail and wholesale trade, building and construction, federal, state and local government, and for-benefit organisations.
We begin by meeting your team to kickstart the project and align objectives / ways of working. We then do our homework on the existing intelligence you share, before we dive into discovery to fill in the gaps and challenge assumptions. We then co-design solutions with you. Test initial ideas, iterate, implement and review. Closing out the project, by measuring the outcomes you were after.
We work with any internal or external project team from: executive, people/HR, property, operations, business services, and technology through to external project teams and partners such as developers, designers, architects, project managers, engineers and specialist consultants.
We focus on the outcomes achieved by the project as well as how well we contributed to these outcomes. We measure the value we help create, the quality of our solutions and how easy it was to partner with us.
Yes, of course. Often starting small, learning and iterating is the best way to create solutions that work and keep working long after the project finishes. It gives us the chance to get to know you and what you need, helping reveal the real underlying challenges.
How about tomorrow? We're a collective of experienced multi-disciplinary engineers based across the country. We have a team able to help as soon as you are ready.
That Works supports positive social and environmental outcomes by making good decisions regarding where we work, what we buy, how we deliver and how we travel. We provide pro-bono consulting to organisations striving to make a difference for community resilience and we upskill Australian university students via internship programs.
We help organisations align strategy, engage people, understand user needs, and make confident decisions about workplace and capability. From shifting mindsets and improving performance to planning future ways of working, we turn complexity into clear, practical action.
We take the time to get to know who you are. We understand how to create good building blocks for your organisation. We're curious, so we dig deeper to find the real challenge and then work with you to co create solutions that work by iterating and learning together.
We work with small, large and very large organisations. We’ve contributed to more than 185 projects across finance and insurance, mining, manufacturing, energy and utilities, technology and innovation, health services, retail and wholesale trade, building and construction, federal, state and local government, and for-benefit organisations.
We begin by meeting your team to kickstart the project and align objectives / ways of working. We then do our homework on the existing intelligence you share, before we dive into discovery to fill in the gaps and challenge assumptions. We then co-design solutions with you. Test initial ideas, iterate, implement and review. Closing out the project, by measuring the outcomes you were after.
We work with any internal or external project team from: executive, people/HR, property, operations, business services, and technology through to external project teams and partners such as developers, designers, architects, project managers, engineers and specialist consultants.
We focus on the outcomes achieved by the project as well as how well we contributed to these outcomes. We measure the value we help create, the quality of our solutions and how easy it was to partner with us.
Yes, of course. Often starting small, learning and iterating is the best way to create solutions that work and keep working long after the project finishes. It gives us the chance to get to know you and what you need, helping reveal the real underlying challenges.
How about tomorrow? We're a collective of experienced multi-disciplinary engineers based across the country. We have a team able to help as soon as you are ready.
That Works supports positive social and environmental outcomes by making good decisions regarding where we work, what we buy, how we deliver and how we travel. We provide pro-bono consulting to organisations striving to make a difference for community resilience and we upskill Australian university students via internship programs.
Do you still have questions?
Book a quick chat and we’ll walk you through how we do things.
Lynn Bergmann
Project Manager
Lynn Bergmann
Project Manager
PARTNERSHIPS
Partnerships that last, results that stick.
Learning across our internship programs with the University of Canberra and University of Tasmania.
“Thank you again for all you've done, I've thoroughly enjoyed what I did here. I've learned so much working alongside you and the team.”
“Thank you again for all you've done, I've thoroughly enjoyed what I did here. I've learned so much working alongside you and the team.”
Darlene Riveros
Darlene Riveros
Psychology Intern
UC
